General Terms & Conditions (Please also see our Privacy Policy Here)

By making a booking with Revive Therapy for a therapy session you agree to abide by the terms and conditions as follows:

 

Sessions and Fees

Each standard session lasts between 60 to 90 minutes; the time of the session will be agreed in advance of the booking. Most first sessions with a new client will last approximately 90 minutes. Fees are confirmed when booking.

An initial commitment of 3 sessions will be booked at the start of commencing therapy, progress will then reviewed after the third session.  All session fees are payable in advance as only full payment secures the booking.

Payment methods accepted are: Bank Transfer or PayPal. Details are available on request.

Invoices are issued on request.

 

Commitment, Standards of Behaviour and Code of Conduct

Therapy with Revive Therapy requires commitment and motivation to gain the best results. Part of the progress happens in the therapy room, and part is achieved through reflection or homework.

As a client you commit to engage with the process both during the session and afterwards, by completing any homework that you are given.

Throughout your therapy, Revive Therapy will treat you with respect including respecting your privacy and confidentiality.

You, in turn, agree to treat with respect the privacy and confidentiality of all employees of Revive Therapy.

You agree to attend sessions on time, and not under the influence of alcohol or recreational drugs, except those prescribed by your General Practitioner or any Doctor you are under the care of. (Note: If you are accessing Substance Recovery Coaching it may not be safe for you to be substance free. We will discuss this on an individual basis during initial phone consultation.)

You agree that the relationship with your therapist is a professional one, and understand that it must remain this way for you to benefit from your therapy. Your relationship with your therapist at Revive Therapy is not a friendship or any other relationship, but a respectful client and therapist professional relationship. Any conduct not in accordance to this will mean that Revive Therapy may terminate the session and/or refuse any further sessions. Any payment in advance for these sessions will not be refunded.

All employees and associates of Revive Therapy adhere to the code of conduct as specified by the General Hypnotherapy Council.

 

Cancellation Policy

Our cancellation and rescheduling policy requires at least 24 hours notice via email or SMS or the full session fee will be charged. Any request to reschedule a session will not be unreasonably withheld.

Appointments booked less than 24 hours in advance cannot be cancelled or rescheduled without the full session fee being charged.

If an emergency on the part of Revive Therapy requires us to cancel your session, as much notice as possible will be given to you. If this is the case you will be entitled to a full refund for the session if you prefer not to reschedule. Any refunds will be arranged within 5 working days of the cancellation by Revive Therapy.

 

Punctuality

If you are running late or anticipate running late for your session, please leave a message (calls, texts or emails are not answered when working with a client). Whilst every effort will be made to accommodate lost time, this is not always possible due to other clients being booked in for scheduled appointments, therefore please understand that the session may have to end at the originally scheduled finish time.

 

Contact Outside of Sessions

Unless prior agreement is made, it is expected that there will not be any contact outside of sessions (unless for rescheduling or cancellation). If contact is required, it is requested to be made by email only.

 

Contacting You

If it is necessary for Revive Therapy to contact you this will be done via your preferred method (as indicated on your Client Record Form, completed prior to or during your initial consultation). If contact is required with you prior to completion of your Client Record Form, this will be done via email.

It is your responsibility to update Revive Therapy of any changes to your contact details. Revive Therapy cannot be held responsible for any costs incurred or associated with travelling to a cancelled session if your contact details have changed and these have not been advised.

 

Confidentiality

Your privacy is of the utmost importance to Revive Therapy – please see our Privacy Policy for details on how data is collected, stored and used. Any information that is collected from you as a potential client or client, including contact details is held in the strictest of confidence and will never be shared with external parties without your express permission with the following exceptions:

Harm to yourself or someone else: Revive Therapy may need to contact your GP if it appears that you are suicidal or the police if you intend to carry out serious harm to yourself, or serious harm to someone else.

Abuse/Injury to a Minor/Vulnerable Person: Revive Therapy is legally required to report any abuse to the appropriate authorities should you divulge any such information.

In order to meet Continuous Professional Development requirements, anonymous case histories may be discussed with peer-support groups and supervisors. Please note that no personal details are ever shared.

 

Therapy Duration

A committed and motivated client is likely to achieve their realistic goals. A cure is not guaranteed and it would not be ethical to make this claim. A guide to therapy duration and the number of sessions required will be provided at the initial consultation, however this will be regularly reviewed during your therapy and any possible changes to this will be discussed and agreed with you.

Therapy duration and number of session estimates are based on the information provided by you on initial consultation, however these may be reviewed as all clients and conditions are unique.